Frequently Asked Questions

A proxy server acts as an intermediary between your device and the internet. It routes your internet traffic through a different IP address, providing anonymity, security, and the ability to access geo-restricted content. Proxies are essential for web scraping, social media management, SEO monitoring, and protecting your online privacy.

Mobile proxies use IP addresses from real mobile devices connected to cellular networks (4G/LTE), making them extremely difficult to detect and block. They're ideal for social media, sneaker bots, and ad verification. Server proxies (datacenter proxies) are hosted on high-speed servers in data centers, offering exceptional speed and affordability. They're perfect for web scraping, SEO monitoring, and general automation tasks.

Your proxy credentials are delivered instantly via email immediately after payment confirmation. You can start using your proxies within minutes of purchase. If you don't receive your credentials within 5 minutes, please check your spam folder or contact our support team.

We support HTTP, HTTPS, and SOCKS5 protocols on all our proxies. HTTP/HTTPS proxies work on port 8080, while SOCKS5 proxies operate on port 1080. SOCKS5 provides enhanced security and can handle any type of traffic, while HTTP/HTTPS are optimized for web browsing.

Configuration is simple and takes just a few minutes. Use the credentials provided in your welcome email with the format: proxy.sfproxy.org:8080 (or :1080 for SOCKS5). You can configure proxies in your browser settings, operating system network settings, or directly in your application code. Check our Documentation page for detailed setup guides for all platforms.

Yes! Each proxy supports unlimited concurrent connections, so you can use the same credentials on multiple devices simultaneously. However, we recommend using separate proxies for different purposes or accounts to maintain optimal anonymity and prevent correlation.

Mobile proxies automatically rotate to a new IP address every 10 minutes by default. You can also force an immediate IP change by sending a request to the rotation endpoint or by reconnecting your session. This ensures maximum anonymity and helps prevent detection or rate limiting.

All our proxies are dedicated, meaning you're the only user with access to your specific proxy. You never share bandwidth or IP addresses with other customers, ensuring maximum performance, security, and reliability.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital payment methods through our secure Stripe payment integration. All transactions are encrypted and PCI-compliant to protect your financial information.

Yes! We offer a customer-friendly refund policy. If you're not satisfied with our service within the first 24 hours, we'll provide a full refund, no questions asked. For longer-term plans, we offer pro-rated refunds for unused time. See our Refund Policy page for complete details.

Absolutely! You can upgrade to a longer plan at any time and we'll credit the remaining value from your current plan. If you need to change from mobile to server proxies or vice versa, simply purchase a new plan and contact us to cancel the existing one for a pro-rated refund.

Yes! If you need a custom solution with specific requirements (multiple proxies, dedicated account manager, custom rotation intervals, etc.), please contact us at enterprise@sfproxy.org. We'll create a tailored plan that meets your exact needs.

No! All our plans include unlimited bandwidth. You can transfer as much data as you need without any additional charges or throttling. We believe in transparent, predictable pricing with no hidden fees.

We guarantee 99.9% uptime on all our proxies. Our infrastructure is built with redundancy and monitored 24/7 to ensure maximum availability. In the rare event of downtime, we'll automatically extend your subscription to compensate for the lost time.

Currently, we offer mobile proxies in the USA (with specific locations in New York, Philadelphia, and Ohio), Czech Republic, Netherlands, and France. We're constantly expanding our network and will add more countries based on customer demand.

Yes! Our mobile proxies are specifically designed for social media management and automation. They use real mobile carrier IPs that are trusted by platforms like Instagram, Facebook, Twitter, and TikTok. However, please ensure you comply with each platform's terms of service.

Our support team is available 24/7 via email at support@sfproxy.org. We typically respond within 30 minutes during business hours and within 2 hours outside business hours. Premium plan subscribers receive priority support with faster response times.

We have a strict no-logging policy. We do not monitor, log, or store any of your browsing activity or traffic data. We only collect minimal information necessary for billing and account management. Your privacy and security are our top priorities.